Who is this article for?

Users responsible for Issue records.

Issue Administrator (ISSADM)permissions are required.

Issues Categories are created as an additional way to classify Issues in a way that makes sense to your organisation. This article shows you how to add them to your system.

1. Accessing Issue Categories
2. Creating Issue Categories
3. Amending Issue Categories

1. Accessing Issue Categories

To access Issue Categories:

1. Navigate to Issue Manager.
2. Select Issue Manager.
3. Choose Issue Admin from the menu on the left.
4. Switch to the "Issue Categories" tab.

2. Creating Issue Categories

To create a new Category:

1. Click the New icon located to the right of the header bar.
   This will display a blank Issue Categories screen.

2. Give your Category a Title.
3. Tick Active to make the Category selectable.
4. Click Save.

3. Amending Issue Categories

To edit an existing Category:

1. Open the Category details by selecting anywhere in the record row.

2. Make necessary changes.
3. Click the Save icon to the right of the header bar.