Who is this article for?

Users who need to review Issue information.

Issue User (ISSUSR) permissions are required.

The Issues List is the main area of Issue Manager. It contains the list of all Issues which you have a permission to view. This article shows you how to access it and use it to look at information related to Issues on your system.

1. Accessing Issues List
2. Viewing Issue Details

1. Accessing Issues List

To access the Issues List:

1. Navigate to Issue Manager.
2. Select Issues.

The top part of the screen comprises the Filter area. The bottom part is a list of all Issues ever recorded in the system)

If the background of the row for any Issue is red, it means that the Follow Up date has passed.

2. Viewing Issue Details

Issue Details is the default view when an Issue is opened. It contains the initial information from when the Issue was raised and may develop over time as the Issue progresses.

To view Issue Details, select anywhere in the record row from the Issues List.

Within this screen, all fields are amendable except those greyed out. Use the Expand checkbox if needed or appropriate. 

Depending on the configuration of the particular Issue Type, you may find that additional data is available to view or required to fill in as part of an Action within the workflow.

If you do not have permission to view that section, it will not appear on the details screen.