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Emails and Notifications for Supplier Manager
Who is this article for?Users who want to know more about the notification triggers.
Supplier Administration (SUPADM) permissions are required.
Emails are automatically sent by the system when certain criteria have been met. You can decide when these are sent out and customise the messaging. This article walks you through how to manage these notifications for Supplier Manager.
1. Accessing Emails
To access email notifications:
- Go to Supplier Manager.
- Select System Emails.
- Switch to the "Emails" tab.
This will take you to the filterable Emails list.
Search for records using the available filters: Email Description and My language only.
"My language only" filter is only relevant when a multi-language version of the system is being used.
2. Customising Emails
To edit an email:
- Select anywhere in the record row.
You will see the Email details screen.
- Change the Subject.
- Customise the Body Text.
- Tick Active to make the email available for selection when the criteria is met.
- Click Save.
The following confirmation message will be displayed:
Unable to modify a greyed out field?
ID, Language, and Email Description are unchangeable and are populated automatically by the system.
3. Emails and Notifications
Below is an overview of the default email notifications available on your system.
| Trigger | Received by | Message |
|---|---|---|
| Supplier Workflow Issued | Actionee |
Supplier <Supplier ID> <Supplier Title> Action <Action ID>: <Action Title> - issued on <Issue Date> - due for completion by <Target Date> <Action Description> Please complete this action from your EQMS to do list. |
| Issued Action - Change Abandoned | Actionee | Action <Action ID> - <Action Title> has been abandoned by <Actionee> Reason: <Reason> |
| Supplier Workflow Completed/Abandoned | Supplier Owner |
Supplier: <Supplier ID> - <Supplier Name> Workflow: <Workflow Title> |
| Product Flow Issues/Completed | Actionee |
Product <Product ID>: <Product Title> Action <Action ID>: <Action Title> - issued on <Issue Date> - due for completion by <Target Date> <Action Description> |
| Supplier Status Changed (Not By Owner) | Supplier Owner |
Old status: <Old Status> New status: <New Status> |
| Manual Supplier Review Approved/Rejected | Supplier Owner | A manual review <Review Title> has been approved/rejected for Supplier <Supplier ID> - <Supplier Name> |
| Manual Product Review Approved/Rejected | Product Owner | Review <Review Title> approved/rejected for Product <Product ID> - <Product Name> |
| Product Associated with/Removed From Supplier | Supplier Owner | Product <Product ID> - <Product Name> associated with/removed from Supplier <Supplier ID> - <Supplier Name> |
| Risk Linked/Unlinked From Supplier | Risk Owner | Risk <Risk ID> Version <Risk Version> - <Risk Name> has been associated with/removed from Supplier <Supplier ID> - <Supplier Name> by <User> To view the details, please log in to EQMS. |
| Issue Linked/Unlinked From Supplier | Issue Owner | Issue <Issue ID> - <Issue Name> has been associated with/removed from Supplier <Supplier ID> - <Supplier Name> by <User> To view the details, please log in to EQMS. |
| Owner of Supply Changed | New Owner | You have been given ownership of Supplier <Supplier ID> - <Supplier Name> from <Previous Owner> |
| Owner of Supply Changed | Previous Owner | Ownership of supplier <Supplier ID> - <Supplier Name> has been transferred from you to <New Owner> |